A Digitally Enabled State Using its government resources

The National Center for Government Resource Systems participated in LEAP 2026, where it showcased the success story of “Etimad Auction” on the Digital Saudi Stage. The auction is a digital platform dedicated to the sale of government movable assets by government entities, enabling private-sector beneficiaries and individuals to participate in bidding. “Etimad Auction” supports several auction methods through integration with government resource systems, contributing to the governance of government movable-asset sales procedures and maximizing returns from government assets and properties. The Center’s participation also included an honoring ceremony held by the Digital Government Authority, recognizing the Etimad Platform for achieving second place, with a score of 94.36%, among digital platforms in the 2026 Digital Experience Maturity Index. The annual index aims to measure the maturity of government platforms and services based on a number of perspectives and dimensions. It consists of four main perspectives: beneficiary satisfaction, user experience, complaint handling, and technologies and tools, in addition to the Digital Inclusivity sub-index. In the same context, the Center was also honored for completing the integration of 100% of its services into “Tawakkalna,” the national unified application. The services added during this phase include the Financial Rights Service, Government Payments Inquiry Service, Government Transportation Service, and Annual Returns Inquiry Service, enabling beneficiaries to access the Center’s services through the application. It is worth noting that the National Center for Government Resource Systems is responsible for managing and developing government resource system services through integrated, beneficiary-centric digital solutions covering financial and human resources, procurement, and supply chain management. These efforts contribute to enhancing operational efficiency, increasing transparency, and providing beneficiaries with a smoother and more reliable experience.

Etimad platform secured the second position among government platforms in the 2026 Digital Experience Maturity Index released by the Digital Government Authority, improving by two ranks compared to 2025. It achieved a score of 94.36 %, classified as Advanced, in the evaluation results announced on Wednesday, which covered 59 government platforms. Etimad topped the digital platforms in several primary and secondary indicators, most notably the sub‑indicator for digital inclusiveness, where it ranked first with 90.40 % at an Advanced level. This indicator reflects awareness of the importance of designing services that meet the needs of people with disabilities and the elderly, enabling them to use the services independently and effectively. The platform also led in the complaint handling perspective, achieving first place with 98.15 % at a Distinguished level. In the technology and tools perspective, it ranked second with 97.22 % at a Distinguished level, and in the user experience perspective, it placed third with 94.59 % at an Advanced level. The CEO of the National Center for Government Resource Systems, Engineer Yusuf bin Abdulrahman Al‑Harqan, affirmed that this digital leadership of Etimad platform reflects the Center’s commitment to elevating the quality of government resource system services. He noted that this progress results from cumulative work centered on the beneficiary, delivering smoother and more reliable digital solutions. He explained that the platform has now become a comprehensive digital umbrella that supports government entities through integrated services covering financial, human, procurement, and supply‑chain aspects, thereby enhancing operational efficiency and increasing transparency. It is worth mentioning that  Etimad platform is one of the national platforms that provides financial, human, procurement, and supply‑chain resource management services. It achieves integration among governmental, private, financial, banking sectors, and individuals, which enhances the efficiency of digital services, improves the business environment, and enables the provision of government resource data. This empowers decision‑makers across all regulatory and supervisory bodies to contribute to higher transparency, integrity, and more efficient government spending.

The National Center for Government Resource Systems welcomed individuals with hearing impairments from the Saudi Association for Hearing Impairment. During the visit, the center’s key products and digital services were showcased, along with sign‑language support solutions provided to beneficiaries. This initiative is part of the corporate social responsibility program.

The National Center for Government Resource Systems achieved advanced maturity levels in institutional excellence, earning two internationally accredited certifications from the P3M3 model issued by the British organization Axelos. The Center attained Level 5 in Project Management maturity—the highest level in the model—in addition to achieving Level 4 in Programme Management and Portfolio Management maturity. This accomplishment reflects the Center’s commitment to applying global best practices and delivering a meaningful impact on the efficiency of government performance.